Due to the nature of digital services, all service-based purchases (e.g., book publishing, design, editing, audiobook production, author branding, digital marketing) are non-refundable once work has begun or deliverables have been provided.
However, we will:
Cancellations:
If you request to cancel before any work has commenced, you may be eligible for a partial refund, minus administrative and consultation fees.
All digital products are final sale and non-refundable due to the instant access and downloadable nature of the files.
Please ensure you are purchasing the correct item. If you encounter a technical issue, we will provide support to ensure successful access.
If you receive a defective or damaged product, please notify us within 7 days of delivery. Include your order number and a photo of the issue.
We will offer:
Return shipping (if applicable) is covered for defective items only.
Billboard placements and ad campaigns are non-refundable once booked or approved for submission. If your ad is rejected by a platform or display partner, we will help revise and resubmit as allowed.
Refunds are not issued for lack of performance (e.g., sales or views) unless otherwise guaranteed in a specific contract.
o request support or raise a concern, please contact us at:
📧 support@clickhivepress.com
Include:
We typically respond within 2–3 business days.
We reserve the right to update this policy at any time. Changes will be posted on this page with the effective date.
At ClickHivePress, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information from visitors, authors, clients, and users of our services
We may collect the following types of information:
a. Personal Information
b. Project Information
c. Website Usage Data
We use your information to:
We implement appropriate physical, technical, and administrative safeguards to protect your personal information. All sensitive data (e.g., payment details) is encrypted and processed through secure third-party platforms (e.g., Stripe, PayPal).
We do not sell, rent, or trade your personal information.
We may share your information only with:
We use cookies to personalize content, analyze traffic, and improve user experience. You can manage or disable cookies through your browser settings.
You may receive email updates related to your services, orders, or newsletters. You can opt out at any time by clicking the "unsubscribe" link at the bottom of our emails or contacting us directly.
Depending on your location, you may have the right to:
To make a request, email us at privacy@clickhivepress.com.
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Our website may contain links to external sites. We are not responsible for the privacy practices of other websites.
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
If you have questions or concerns about this policy, contact:
ClickHivePress
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